Our 2-Year Workmanship and Parts Guarantee

We stand behind every job we do. If something we’ve installed isn’t right, we’ll come back and put it right.

What’s covered

For 2 years from the date we finish your job:

• Our workmanship. If a fault is caused by the way we carried out the work, we’ll fix it free of charge.

• Parts we supply. If a part we supplied and fitted fails, we’ll replace it free of charge, including the labour.

After 2 years

Many of the products we fit come with longer manufacturer warranties. If a part we supplied fails while it’s still under the manufacturer’s warranty, we’ll arrange the replacement part for you at no cost and charge our normal rate for the labour.

What isn’t covered

• Parts or fittings you supplied yourself. We’ll still guarantee our workmanship in fitting them.

• Damage caused by accidents, misuse, or wear and tear.

• Work that’s been altered, repaired, or added to by someone else.

• Faults in parts of your electrical installation that weren’t included in our job.

• Problems caused by power supply issues outside your property, such as surges or network faults.

How to make a claim

Get in touch on 01312125555 or at contact@caltonelectrical.co.uk with your address, a brief description of the problem, and the date of the original work if you have it. We’ll arrange a visit as quickly as we can. If it’s unsafe, tell us and we’ll treat it as a priority.

Your rights

This guarantee is in addition to your legal rights as a consumer and doesn’t affect them. For commercial and landlord work, the guarantee terms in your contract with us apply.